When can I call 311?

Customer service representatives are available during the hours of 8:30  a.m. - 4:30 p.m. Monday - Friday. However, you can leave a message after working hours and an operator will enter the call for you the next  business day.

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1. Is it a free service?
2. What if I need to call 311 from outside the city limits?
3. What is 311?
4. When can I call 311?
5. When do I use 311, and when do I use 911?
6. Who can call 311?
7. Why was 311 created?