311 Call & Resolution Center

Sick of spending your lunch hour on the phone requesting to have a tree removed? The City of Buffalo 311 Call and Resolution Center provides residents with fast, centralized access to city services. Register complaints, get information, and access non-emergency police services. Every case is assigned a Reference Number so that you can track the progress of your request.

City of Buffalo 311 Call and Resolution Center

The City of Buffalo 311 Call and Resolution Center, formerly known as the Mayor's Complaint Line, was created in July of 2000. The City of Buffalo Call and Resolution Center has improved communications with the general public and all of the city's stakeholders, which have created a more responsive and efficient process to request city services. The call center allows access to all City of Buffalo services, information and non-emergency police services. Residents can call 311 or 851-4890 to report service needs, check the status of previous service requests, obtain information regarding city programs or events and take care of non-emergency police matters. Service requests can also be submitted and then tracked over the Internet by utilizing the City of Buffalo's Self Service Portal.

Each service request is assigned a service number and the caller is sent an acknowledgment letter informing them of who will provide the service and an expected date for resolution.

Mission Statement

The City of Buffalo 311 Call and Resolution Center's mission is to provide citizens with access to City services, City information and non-emergency police services with the highest possible levels of customer service and satisfaction. Our 311 Call Center strives to help City agencies provide efficient service delivery by allowing them to focus on their core missions and manage workloads efficiently, while providing insight into the needs of residents and ensuring that accurate and consistent services are delivered citywide to improve the quality of life for the citizens of Buffalo

Anonymity

A report or request can be sent anonymously through the 311 application, made via online requests or by calling the office. However, if you choose this option, you will not be able to track the progress online. For this follow-up information, you may contact the Call Center by phone. Your anonymity will always be respected.