Robert was born and raised in Western New York and has been a resident of the city of Buffalo for over 20 years. Robert has a proven track record of producing results and increasing accountability in his 17 years of working for the City of Buffalo. One of Robert’s many responsibilities was to assist in overseeing the conversion of the Mayor’s Complaint Line into the award winning Buffalo 311 Call & Resolution Center. The Buffalo 311 system simplifies and shortens the time between a resident reporting a problem and receiving a resolution, while improving the delivery of City services both in terms of quantity and quality. Robert has an Honors degree in Business Administration.