Who can call 311?

Anyone within the Buffalo city limits area can call 311 free of charge from a land or cellular telephone (pay phone and cellular phone airtime charges do apply).

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1. What is 311?
2. Why was 311 created?
3. Who can call 311?
4. When can I call 311?
5. What if I need to call 311 from outside the City limits?
6. Is it a free service?
7. When do I use 311, and when do I use 911?
8. Anymore information on the 311 Call & Resolution Center?