Why was 311 created?

The 311 service is part of an ongoing effort by the City of Buffalo to provide access to City government easier and more responsive to the needs of residents, business owners and visitors.

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1. What is 311?
2. Why was 311 created?
3. Who can call 311?
4. When can I call 311?
5. What if I need to call 311 from outside the City limits?
6. Is it a free service?
7. When do I use 311, and when do I use 911?
8. Anymore information on the 311 Call & Resolution Center?