Customer service representatives are available during the hours of 8:30 a.m. - 4:30 p.m. Monday - Friday. However, you can leave a message after working hours and an operator will enter the call for you the next business day.
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People outside of the City of Buffalo city limits, including cell phone users, can reach 311 customer service representatives by calling 716-851-4890.
311 is a simple three digit number residents, businesses and visitors can call to reach the City to get information, request services and report problems. From requesting a replacement garbage tote to reporting a stray dog in your neighborhood and a whole lot more, 311 is ready to help.
Anyone within the Buffalo city limits area can call 311 free of charge from a land or cellular telephone (however, pay phone and cellular phone airtime charges do apply).
The 311 service is part of an ongoing effort by the City of Buffalo to provide access to City government easier and more responsive to the needs of residents, business owners and visitors.