Why was 311 created?

The 311 service is part of an ongoing effort by the City of Buffalo to  provide access to City government easier and more responsive to the  needs of residents, business owners and visitors.

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1. Is it a free service?
2. What if I need to call 311 from outside the city limits?
3. What is 311?
4. When can I call 311?
5. When do I use 311, and when do I use 911?
6. Who can call 311?
7. Why was 311 created?