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City of Buffalo Press Releases

Posted on: July 6, 2020

Mayor Brown Announces Buffalo City Hall & Buffalo Water to Re-Open to the Public By Appointment Only

Seal of the City of Buffalo

On Monday, July 6, 2020, Buffalo City Hall and Buffalo Water at Exchange Street will re-open to members of the public who require in-person services in the following Departments: Parking and Traffic, Permits and Inspections, Tax and Assessment, Treasury, User Fee, and Buffalo Water at Exchange Street.

Individuals may call to schedule appointments from 8:30 AM - 3:00 PM. Appointments for SENIORS ONLY will be scheduled from 8:30 AM - 10:30 AM.

Contact information for each of those Departments is attached. An appointment may be required to enter City Hall for services in these areas.

People will also be asked to bring a copy of any bill that they will be paying with them as well as a photo ID. Whenever possible, all residents are encouraged to pay bills online at buffalony.gov or by mail or phone.

Due to the Ongoing COVID-19 Pandemic, the Following Measures will be Enforced:

  • The City of Buffalo will implement and enforce both the mandatory health and safety requirements, and will adhere to the NYS Recommended Best Practices.
  • The City of Buffalo will screen the temperature of everyone who enters the building, and will not permit entry to anyone with a temperature that is 100.4 or higher.
  • The City of Buffalo will not permit anyone who is not wearing a mask to enter the building. Personal Protective Equipment will be worn by all employees.
  • The City of Buffalo will provide hand sanitizer in all common areas.
  • The City of Buffalo has posted reminders about hand hygiene and cleaning of shared equipment that will be expected before and after use.
  • The City of Buffalo has installed stanchions and applied floor decals to indicate where people will stand to be at a safe distance from others while waiting for any services.
  • The City of Buffalo will clean and sanitize the building following the Guidance for Cleaning and Disinfection of Public and Private Facilities, using CDC approved materials.
  • The City of Buffalo will continue to keep the Observation Deck closed and will not permit building tours until further notice.
  • All visitors entering the building must do so through the designated Visitor Entrance, located at the intersection of S. Elmwood and Court Street.

DEPARTMENT OF ASSESSMENT & TAXATION

Tax Bills have been mailed out and include information for all taxes and any interest or penalties owed to the City of Buffalo as of March 15, 2020. All arrears and the first real property tax installment are due by July 31, 2020.

For general questions, inquiries, bill questions, payment amounts, and foreclosure questions, staff are available from 8:30 AM - 3:00 PM to answer phone calls, emails, faxes, and mail, and to address and resolve any questions to help avoid high traffic volume in City Hall.

We encourage all payments to be sent through the mail with checks or money orders. Tax payments will be accepted in the Division of the Treasury Bank Room from 8:30 AM - 3:00 PM. Please bring your tax bill and photo ID with you.

For general questions and inquiries related to property ownership, assessed value, or mapping information, staff are available from 8:30 AM - 3:00 PM to answer phone calls, emails, faxes, and mail, and to address and resolve any questions to help avoid high traffic volume in City Hall.

General questions or inquiries related to real property exemptions, staff are available from 8:30 AM - 3:00 PM to answer phone calls, emails, faxes, and mail, and to address and resolve any questions to help avoid high traffic volume in City Hall.

Renewal applications for Senior Citizen Low Income and Veterans exemptions will be sent out in the coming weeks. 


TO ADDRESS YOUR TAX RELEATED QUESTIONS:

BY PHONE: 716.851.5733 *NOTE: When Prompted, Select OPTION 2

BY EMAIL: TaxQuestion@city-buffalo.com BY FAX: 716.851.5757


TO ADDRESS YOUR ASSESSMENT RELATED QUESTIONS:

BY PHONE: 716.851.5733 *NOTE: When Prompted, Select OPTION 1 BY EMAIL: COBAssessor@city-buffalo.com

BY FAX: 716.851.5730


TO ADDRESS YOUR REAL PROPERTY EXEMPTIONS:

BY PHONE: 716.851.5733 *NOTE: When Prompted, Select OPTION 3 BY EMAIL: COBAssessor@city-buffalo.com

BY FAX: 716.851.5730


ADDITIONAL OFFICES OFFERING LIMITED, BY APPOINTMENT SERVICES: 


DIVISION OF PARKING ENFORCEMENT

Address: 65 Niagara Square Room 111 Buffalo, NY 14202

8:30AM – 3:00PM

716.851.5182

PVBOffice@city-buffalo.com 

716.851.4757


BUFFALO IMPOUND LOT

Address: 166 Dart Street Buffalo, NY 14213

Office Hours: 8:00 AM – 3:00PM

716.851.5369


TRAFFIC VIOLATIONS AGENCY

Address: 65 Niagara Square, Room 115, Buffalo, NY 14202 

Office Hours: 8:30AM – 4:00PM 

Phone:   716.851.5487

Email: BTVA@city-buffalo.com 

Fax:   716.851.9695

TO PLEA:

BY MAIL: Sign the "guilty" or "not guilty" portion of your ticket and mail it to Buffalo Traffic Violations Agency, 65 Niagara Square, Buffalo, NY 14202. You will be contacted by mail.

BY WEB: Sign the "guilty" or "not guilty" portion of your ticket and upload your ticket and     a picture of your photo ID at buffalony.gov/BTVA

BY EMAIL: Sign the "guilty" or "not guilty" portion of your ticket and send a picture or scan  of you signed ticket and a picture of your photo ID to BTVA@city-buffalo.com

Notes: To pay a fine online visit paycourtonline.com. In-person appearances are by appointment only. If you cannot resolve your matter by mail or email, please Schedule an Appointment by visiting buffalony.gov/BTVA or calling 716.851.5487.

DEPARTMENT OF PERMIT AND INSPECTION SERVICES

Address: 65 Niagara Square, Room 324, Buffalo, NY 14202
Office Hours: 8:30AM - 4:00PM

Phone: 716.851.5621 or 716.851.4807

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