Frequently Asked Questions
1. Who do I make the check payable to? Parking Violations Bureau
2. What is the mailing address?
Buffalo, NY 14240-0020
Room 111, City Hall
Buffalo, NY 14202
3. How do I dispute the summons I received?
You may check off the box for "Not Guilty", mail it to Room 111 City Hall, Buffalo, NY 14202. We will schedule a time for you to appear and notify you by mail. Parking tickets cannot be contested on the grounds that the operator is unable to pay. Also a ticket cannot be contested solely on the grounds that you believe that the Parking Regulation you violated is unfair.
4. I paid my ticket, why did I receive a bill?
Look at the bottom line on our bill entitled "Notice of Impending Judgement". You will see a box listing information pertaining to the summons. Look over to the box entitled "Amount Paid". If the amount in the box corresponds to the amount you paid, you are being billed for 1 of the following:
a) Your payment was late and penalties have been assessed.
b) You did not pay the proper fine amount.
5. Who do I contact if my vehicle has been impounded?
Call (716) 851-5182 and notify the representative that your car is impounded. Any outstanding tickets under the registered owners name and/or the titled owner must be paid, the vehicle must be registered and insured and all towing and storage charges satisfied in order to obtain a release form. If the police have a hold on the vehicle you will also need written authorization from the Police Department in order to retrieve the vehicle.
6. When do you have to follow parking regulations?
You have to park legally every day of the year, no exceptions for holidays.
7. What holidays do you not have to pay at parking meters?
Meters are in effect 8 a.m. to 5 p.m. (unless otherwise posted), Monday through Saturday. Sundays and Legal Holidays are excluded. Holidays are New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day only.
8. How do you know what’s a bus route?
Go to the NFTA website http://metro.nfta.com/Routes/Schedules.aspx. Please note that between November 15th and April 1st, parking is restricted between the hours of 1:30 AM and 7:00 AM on all bus routes.
9. Hearing Information
All hearing requests must be made in person or by mail. Please include the summons or the bill you have received from us, along with your current name and address. We will notify you by mail of your appointment. You may appear any Tuesday, Wednesday, or Thursday on or before the scheduled date between 9 am and 12:30 pm or 2 pm and 3:30 pm to have your hearing. Hearings cannot be rescheduled. If you want to cancel your hearing and pay, payment can be made by mailing your check or money order for the amount due along with your hearing notice. Payment must be either in person or postmarked by mail no later than the appointed hearing date. If you are the operator of the vehicle but not registered/titleholder, you must bring in written, notarized consent from the owner when you appear for a hearing.
10. Billing Information
If you have received a bill and feel you have already paid it, check the paid column on the notice. If an amount appears, this billing is due to your payment being postmarked after the due date or you did not pay the full amount of your ticket. You must pay the additional penalty or mail in your notice requesting a hearing. A determination must be made by a hearing officer.
If you feel you did not receive the summons listed on the bill, check the information listed. If all information is accurate, make payment or request a hearing by the due date.
Parking Violations Bureau does not grant any payment extensions.
If the registered owner of the vehicle is deceased, mail in a copy of the death certificate or obituary if the summons was issued on or before the date of death, the summons will be cleared.
If the vehicle was stolen, send in a copy of the police report with the date and time the car was reported stolen and date and time the car was recovered. If the summons was issued within this time frame, the summons will be cleared.
11. How To Dispute Broken Meters and/or Signage Problems
If you have received a ticket at a meter or are disputing alleged sign posting, mail the summons to us with a detailed explanation of the problem along with your current name and address. We will investigate the problem and the results will be mailed to you with an explanation.
12. Booted and/or Impounded Vehicles
If your vehicle has a wheel lock attached or it has been impounded you must appear at the Parking Violations Bureau, Room 111 City Hall, Monday through Friday from 8:30am to 4:15pm.
All outstanding summonses and fees against the registered owner and/or titleholder must be satisfied before a release is given.
If you received a letter from our auto impound regarding a vehicle you no longer own, please disregard the letter. It is our responsibility to notify the last titled owner.
13. Lost Your Ticket?
If you received a summons and lost it, and the summons was issued more than 8 days ago, wait until you receive a bill. If the summons was issued within the last 8 days you need to speak with a representative at Parking Violations Bureau who will supply you with proof of an attempt to address your ticket.
14. Income Executions Bankruptcy or Judgments
If you have an Income Execution filed with the Sheriff's Department please call (716) 858-7807 for information.
If you need information regarding tickets under bankruptcy or with judgments filed in court please call Collections at (716) 851-4277.