Cable Television Complaint Information

Note: If your cable television complaint is urgent, please call the Office at 716-851-4297 during normal business hours.

If you are experiencing difficulty with your cable reception or have discrepancies with your cable bill, please call Time Warner Customer Service at 716-558-8921.

If you have already contacted Adelphia customer service but are still experiencing either billing or reception problems, please call the City of Buffalo's automated Cable Television Complaint Resolution Line at 716-851-4888.

Intended Use

The Complaint Resolution Line is not the number for Time Warner. It is intended to resolve any complaints that Adelphia has not addressed to your satisfaction. So, you should always contact Time Warner Customer Service first; if you still have a problem, contact us. You also have the option of calling the New York State Department of Public Service cable complaint resolution line at 800-342-3330.

Please leave your name, address, account number and a telephone number where you can be reached and someone from the Office of Telecommunications, Utilities and Franchises will get back to you as quickly as possible.