Division of Citizen Services Team

  1. Oswaldo Mestre, Jr.

    Director of Citizen Services

    Oswaldo Mestre was born in the heart of Spanish Harlem, NYC, and raised by his mother, Isabella. The eldest of four, he received his primary, secondary, and higher education all at public institutions. While at UB, Mestre’s concentration was Architecture and Public Policy & Administration. An advocate for the youth, Director Mestre is the founder of the Donald M. Dade Learning Through Service Initiative, in honor of his late mentor who was a World War II veteran and director of C.R.U.C.I.A.L. Human Services. Appointed by Mayor Byron W. Brown in 2006, Oswaldo was named Director of the Division of Citizen Services and tasked with developing what’s now known as the 3-1-1 Call & Resolution Center. Additionally, Director Mestre is responsible for the staff who coordinates a number of ancillary services to educate and coach residents of Buffalo such as Citizen’s Participation Academy,  the Community Crime Prevention Initiative, the Anti-Graffiti & Clean City Program, and the Save our Streets Task Force. Recently, he was named Chief Service Officer for the City and currently sponsors Project M.O.V.E., incorporating 13 AmeriCorps V.I.S.T.A. members, making Buffalo City Hall one of 10 cities nation-wide utilizing such a program. 

    Director Mestre full bio



  2. Nicole Brown, MFT

    Confidential Clerk to Director of Citizen Services

  3. Juweria Dahir

    Assistant for External Affairs

    Juweria is the Assistant for External Affairs for the City of Buffalo’s Division of Citizen Services. In this role, she serves as a liaison between various city departments and nearly 500 block clubs, identifying and implementing neighborhood development projects, including beautification and restoration initiatives. Juweria also manages several ancillary programs such as the Citizens Participation Academy, AmeriCorps VISTA and Urban Fellows to foster innovation and central city revitalization efforts. Juweria is currently pursuing her graduate studies in the School of Architecture and Planning at the University at Buffalo. Originally from East Africa, Juweria moved to Buffalo in 2013, and since that time, focused on policies that mitigate economic, gender, and racial inequalities on the development of communities and metropolitan areas. While finishing her undergraduate studies, Juweria was the recipient of the Western New York Prosperity Fellowship, awarded to “entrepreneurial civic-minded students.” That fellowship helped her secure an internship in Buffalo’s City Hall Urban Fellows program, which she then turned into a full-time position as the Coordinator. Juweria is very active in the community, serving as a Director of H.E.A.L Women Empowerment of Buffalo, where she works with socially and economically disadvantaged women, teaching life skills to help with self-sufficiency. She was the winner of the 2015 Buffalo Urban League Young Professionals Community Engagement Award, a 2015 recipient of the Change Makers “30 Under 30” Award and The Inaugural Outstanding American Muslim Millennial Award 16'. Juweria hopes to become a leading urban planner and philanthropist working towards urban development, with a focus on keeping communities intact without displacing neighborhoods. In addition to that, Juweria speaks three languages, plus her native Somali and has established her place as a future leader in the community.



  4. Ada Hopson-Clemons

    Board of Block Clubs, VP

    Ms. Hopson-Clemons has worked over 30 years in the human resources field and has been involved in the community for over 20 years.  She is the Program Director of the Masten Block Club Coalition, Inc. and Vice President of the Board of Block Clubs of Buffalo & Erie County, Inc.  Also, to her credit, she sits on numerous committees and boards, such as the Regional Anti-Graffiti Task Force, Crime Prevention Association of WNY, Groundwork Buffalo, Citizen Advisory Group to the Police Commission and more.  Ms. Hopson-Clemons is a certified trainer in Neighborhood Crime Watch & Prevention and Disaster Preparedness, and is certified in CPTED (Crime Prevention Through Environmental Design), Mediation/Conflict Resolution and CERTS (Community Emergency Response Team) and has been trained in CATs eye (Community Anti-Terrorism). Through her community involvement, she works closely with elected officials and law enforcement.  Ms. Hopson-Clemons is a mother of two, and a grandmother of five and a great-grandmother of one.  She is a graduate of Bennett High School and Bryant & Stratton College with an AAS in Business Management Administration.



  5. Robert Kreutinger

    Call Center Manager

    Robert was born and raised in Western New York and has been a resident of the city of Buffalo for over 20 years.  Robert has a proven track record of producing results and increasing accountability in his 17 years of working for the City of Buffalo.  One of Robert’s many responsibilities was to assist in overseeing the conversion of the Mayor’s Complaint Line into the award winning Buffalo 311 Call & Resolution Center.  The Buffalo 311 system simplifies and shortens the time between a resident reporting a problem and receiving a resolution, while improving the delivery of City services both in terms of quantity and quality.  Robert has an Honors degree in Business Administration.



  6. Wilmer Olivencia, Jr.

    Coordinator, Anti-Graffiti and Clean City Program

    Mr. Olivencia oversees the Mayor’s Impact Team, the Mayor’s Anti-Graffiti Team and the Mayor’s Board - Up Team. Mr. Olivencia works very closely with the city of Buffalo’s Housing Inspectors, Buffalo Police and Block Clubs. His teams work throughout the city of Buffalo and are known for doing an OUTSTANDING JOB!!!!  In addition to his responsibilities at work, he is very active within his community. Mr. Olivencia volunteers his time as the President of the Agustin “Pucho” Olivencia Community Center. He is the Chairman of the Annual Grease Pole Festival, which is the Oldest Ethnic Festival celebrated in the city of Buffalo, and he is very active in maintaining the Hispanic Culture within Western NY, which is alive and well.